If the application is not open on your desktop or laptop, your calls will go to voicemail. To make and receive calls, the Webex application must be downloaded and logged into.Users can download the Webex application onto their device(s) by following these instructions.Users should not log in to the application until their migration date.The Webex application will be pushed to managed device(s).Once a user's migration is scheduled, the specific timeline for these actions will be detailed in an email communication to the user based on their units migration timeline.The following is a summary of typical actions needed from the user to successfully complete the migration: At this time all phone calls will come through the Webex application, provided that the application has been logged into, and is open (applies to desktop only).Īs part of this migration, users will be required to take certain actions. Once the migration is completed, a communication will be sent to request users to test their newly migrated Webex phone line.Telephone Services will submit migration orders to the vendor and a communication will be sent to all impacted users with the projected timeline for the migration.UDIT-Telephone Services will contact each department to verify phone numbers for all existing phone lines in the department, identify any dates where migration is not possible, and identify any special cases.This is an overview of the migration process–this may look slightly different for each unit. UDIT is cognizant of timing constraints for different units and departments and will be working closely with contacts to schedule the migration at the least disruptive time possible. Until then, users should not download or log in to the Webex application.Īs a first step, UDIT is reaching out to a central contact and associated IT Professional in each department or unit to determine existing phone services, migration scheduling, and desk phone collection. When to download and log in to the Webex application.Future communications will provide additional details about:.All UD employee phone numbers will now be associated with the employees UD credentials and users will use CAS to log into the Webex application.VoIP desk phones that are no longer being used will be collected after the migration is completed.Users will have the option to customize their recording through the Webex app. Once the migration has occurred, the Webex voicemail will default to a system-generated recording.After the Webex migration, users will be able to manage call forwarding through the Webex app. Call forwarding on current phones will not migrate to the new solution.Everyone will need to use the full 10 digit dialing, (302)831-XXXX number to call UD phone lines. After the migration, four digit dialing will no longer work.After migrating to Webex, dialing 9 first will no longer be required. VoIP users will need to dial 9 before dialing the 10-digit number.
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